FAQ

ANSWERS? WE'VE GOT THEM.

Here are the questions we are most frequently being asked.

Still got questions? Contact us>

FAQ 常见问题

1. Beam 2 is supported by WASAPI without ASIO driver;

2. Atom and beam2 do not support win7, win10 does not need a driver;

3. MAC computer needs the following settings: Settings-sound card-select beam2 or atom;

4. Unrecognized phenomenon on iOS devices: clear the background APP and restart the phone;

5. Only Android AUDIO PLAYER PRO can launch MQA on Android, the only one;

6. Apps that support MQA development on iOS: TIDAL, Xiami, Amarra Play;

7. Software that supports MQA deployment on the computer: ROON, Audirvara, TIDAL; Tidal config:Use exclusive mode, disable Passthrough MQA.

8. The white light on the atom and beam2 indicates that the computer or mobile phone does not recognize the atom or beam2 and needs to be re-plugged;

9. The sound is hollow when using a certain model of Apple headphones, why?
  There are two types of interface definitions for Apple headsets. We only support one of them. Please change the headset. We support all current HiFi 3.5mm headphones.

10How to work well with roon? 

Download the Guide from here:

https://drive.google.com/open?id=1ElWij0m60fZc9rDUhC0-67XpumovQo1K

http://buyme.ddns.net:5000/sharing/hF95ceLhm

1、beam 2、atom Pro均系列采用WASAPI来支持,没有ASIO驱动;

2、atom和beam2不支持win7,win10不需要驱动程序;

3、MAC电脑,需要如下设置:设置—声卡—选择beam2或者atom;

4、iOS设备上出现不识别现象:清空后台APP,重新启动手机即可;

5、安卓上只有  USB AUDIO PLAYER PRO一个APP可以展开MQA,唯一;

6、iOS上支持MQA展开的APP:TIDAL、虾米、Amarra Play;

7、电脑上支持MQA展开的软件:ROON、Audirvara、TIDAL;使用Tidal的时候要选择声卡直通,不可开启MQA直通

8、atom和beam2上指示为白灯,表示电脑或者手机没有识别到atom或beam2,需要重新插拔;

9、使用某型号苹果耳机时声音中空的,为什么?
 苹果耳机有2种接口定义,我们只支持其中一种,请客户换一副耳机就可以了。我们支持目前所有HiFi的3.5mm耳机。

10、如何在roon上設置好MQA參數?这里下载指导书

https://drive.google.com/open?id=1ElWij0m60fZc9rDUhC0-67XpumovQo1K

http://buyme.ddns.net:5000/sharing/hF95ceLhm

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How to upgrade firmware of atom Pro and beam2 如何升級atom Pro beam2固件?

Please download the user's guide and lasted firmware from here:从下列地址下载固件

Please download the lastest version burn tool for Beam2 and atom Pro, When burn tool does not work on your PC,

如果压缩包中的烧录工具不兼容你的PC,请下载这个最新烧录工具:

https://drive.google.com/file/d/15C-5rNlV23nbS6qwF06oPef_vWAgv_pR/view?usp=sharing

or 或者 http://buyme.ddns.net:5000/sharing/IHY43S05z

Beam2S 4.4mm 1024ROM:

Improve stability

提高稳定性

https://drive.google.com/file/d/1JreAEyBRHJxdmR3ImFGNgNQUhhrGnzJk/view?usp=sharing

https://hilidac.lanzous.com/ihv66i16lfg

Beam2S 4.4mm 1016ROM:

Beam 2S 4.4mm 1016通用固件

Note:升级说明:

​Fix iOS 14 bug and other bugs, optimize sound quality and resolution, Android user, Recommend to continue to use version 0811

​修复蘋果升級iOS14帶來的bug和其他bug,优化音质和解析力;对于安卓用户推荐继续试用0811版本。

https://drive.google.com/file/d/12tHV9dkkeJKcBUYYa1-yhtrNjN0Alnb_/view?usp=sharing

Or 镜像下载地址:

https://hilidac.lanzous.com/ij7czhik11c

Beam 2S 0811 ROM:

Beam 2S 4.4mm 0811固件:

https://drive.google.com/file/d/12ZGOKQeAzWP4sq4LNVt4ff53xtJLeKyH/view?usp=sharing

​Or 镜像下载地址:

https://hilidac.lanzous.com/it9nNg5cg5e

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Beam2 1020ROM:

Beam 2 1020通用固件

Note:升级说明:

​Fix iOS 14 bug and other bugs, optimize sound quality and resolution, 

​修复蘋果升級iOS14帶來的bug和其他bug,优化音质和解析力。

https://drive.google.com/file/d/1yYXCMmH8PtP6aywi5R7KDG1PwI7OuZwf/view?usp=sharing

​Or 镜像下载地址:

https://hilidac.lanzous.com/iXPOfhkx4cb

Beam 2 0811 ROM:

Beam 2 0811 2.5+3.5mm固件:

https://drive.google.com/file/d/1fP8pkUw8TurBTqO5W95U5OgSBNjtkreJ/view?usp=sharing

​Or 镜像下载地址:

https://hilidac.lanzous.com/iL4LZfigh8j

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atom Pro firmware: atom Pro 固件:

1031 version firmware for atom Pro:

1031版本说明

Fix some app volume too low for samsung S20.

解决了三星手机部分app音量偏低问题

https://drive.google.com/file/d/1F5MtnW1zyNCpJnTJchueYRnb-SguRX46/view?usp=sharing

https://hilidac.lanzous.com/ip0eMi16lde

 0411atom固件说明:0411 version firmware for atom:
 1. fix the device name to hilidac I, fix bug.

1、修正设备显示名称为hilidac I 优化固件

https://drive.google.com/file/d/1tUU2wwhG4zwXaK3mnmfnikmwbWJjIPgu/view?usp=sharing

http://buyme.ddns.net:5000/sharing/wpUGKuK2Z

  

 

  

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